LEV HUB
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Privacy Policy

Last Updated: January 25, 2026

1. Introduction

LEV HUB ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

  • Account information (name, email address, username, password)
  • Profile information (company name, job title, contact details)
  • Payment information (processed securely through third-party payment processors)
  • Communications with us (support requests, feedback)

2.2 Usage Information

We automatically collect certain information when you use our Service:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Project data (designs, calculations, specifications you create)
  • AI chat interactions and queries

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining the Service
  • Processing your transactions and managing subscriptions
  • Improving and personalizing your experience
  • Communicating with you about updates, security alerts, and support
  • Analyzing usage patterns to improve our Service
  • Training and improving our AI models
  • Detecting and preventing fraud or abuse
  • Complying with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract Performance: Processing necessary to provide the Service you've subscribed to
  • Legitimate Interests: Improving our Service, preventing fraud, and ensuring security
  • Consent: Marketing communications (you can withdraw consent at any time)
  • Legal Obligation: Compliance with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party companies that help us operate our Service (hosting, payment processing, analytics)
  • AI Service Providers: DeepSeek and other AI providers for chat functionality (anonymized where possible)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure backup and disaster recovery procedures

7. Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Account data: Until you delete your account, plus 30 days
  • Project data: Until you delete projects, or account deletion
  • Payment records: 7 years (legal requirement)
  • Usage logs: 12 months

8. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at branislav@levhub.net

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the UK authorities
  • Adequacy decisions for countries with equivalent data protection
  • Certification schemes where applicable

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also send you an email notification.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Data Protection Officer
Email: branislav@levhub.net
Address: LEV HUB, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.